Shipping and Returns

Shipping

The site www.LAjewelryhouse.com, is constantly striving to serve the customers with the best quality customer service. The workers of LAjewelryhouse.com constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, the workers at LAjewelryhouse.com will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.

Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for UPS. We use UPS as our shipping method. Costs vary depending on weight, size, and destination. All orders received before 11AM(PST), will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the next day. Make sure your shipping address is correct before finishing your order. Errors will cause the package to be shipped to the wrong location and give you an invalid shipping quote.There is a $17.00 charge for changing the shipping address. This is the fee UPS charges. We do not ship UPS to PO Boxes.


Returns

All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 25% restocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.  All requests for any claims on your order must be made within 5 days (including weekends) in receipt of the merchandise, according to the tracking number. Any requests made after the fifth day will be refused with no exceptions. In all cases, reimbursements will be made by store credit, no exceptions. All returns will be processed through email to keep all records. All requests must be submitted to www.LAjewelryhouse.com, including your order number, style number, explanation of the return, and picture of the merchandise, if necessary (must email a picture if you claim a merchandise to be defective). Returns must be shipped out on the next business day of our request and a tracking number must be emailed to info@LAjewelryhouse.com.

Do not ship out your return prior to our authorization.Any unauthorized or late shipments will be rejected with no exceptions.When returning items, include a copy of the invoice you received with your order. Any returns not shipped within 10 days in receipt of the merchandise according to the tracking number will be canceled. There will be no exchanges. If you have a missing item, once we confirm it from our records, we will give store credit for the missing amount. We do not issue call tags for returns. You must make shipping arrangements to return the merchandise. Use a service that has tracking or delivery confirmation. We are not responsible for returns lost in transit.


Ship returns to www.LAjewelryhouse.com

Attn : Returns/online

948 Crocker street Store #1 Los Angeles, CA 90021 USA


Policy last updated on September, 2017 Delivery Information